MASSAGE • WELLNESS • RESTORATION
Cancellation & Rescheduling Policy
A Day @ The Oasis™ — Where Stillness Meets Serenity
DRAFT FOR OWNER REVIEW | Confirmed deposit and notice rules included
Booking deposit
A nonrefundable deposit of 25% of the total booking cost, including applicable travel fees, is required to reserve your appointment. The deposit will be applied toward the total amount due.
Remaining balance: Before service
The remaining 75% balance must be paid before the massage session begins. For your convenience, payment may be completed electronically before your appointment or upon arrival, prior to setup and service.
Travel fees
Any applicable travel fee will be disclosed before booking confirmation and included in the total used to calculate your deposit.
Cancellations
When you cancel at least 24 hours before your scheduled appointment, you may choose a refund of your booking deposit or a one-time transfer of the deposit to an available replacement appointment.
Rescheduling:
Requests made at least 24 hours in advance may be rescheduled once, subject to availability, with your deposit transferred to your new appointment.
Late cancellations
Cancellations made less than 24 hours before your appointment generally result in forfeiture of the booking deposit. Exceptions may be considered for emergencies or circumstances beyond your control.
No shows
Failure to appear or be available at the agreed-upon location without notice will result in forfeiture of the booking deposit.
Therapist cancellations and unsafe conditions: If A Day @ The Oasis™ must cancel or cannot safely travel to your location, you may choose to reschedule without penalty or receive a refund of amounts paid.
All cancellation and rescheduling requests must be submitted through the designated booking contact. We appreciate your understanding and look forward to creating a peaceful, restorative experience for you.
How to notify us
Send cancellation or rescheduling requests through [approved booking method] or [business contact]. Include your name and appointment date and time. Notice is based on when the request reaches the designated channel. [Before publishing: insert working contact details and match this process to the booking system.]
Late arrivals
Grace period: 15 minutes after the scheduled appointment time.
No-show:
After 15 minutes, the appointment may be considered a no-show if the client has not arrived or is unavailable at the agreed-upon location and has not communicated with you.
Shortened appointments:
If a client arrives late, the session may be shortened to protect your schedule, but the full original service price remains due, provided this is disclosed and agreed to before booking. No additional late fee is necessary.
This policy protects your travel time, income, and other clients’ appointments while keeping expectations clear and professional.
Illness and changes made by us
If you become ill, contact us promptly so we can discuss whether the appointment should be postponed. [Proposed: illness or emergencies are reviewed individually. If we cancel, you may choose a rescheduled appointment or a refund of payments for the undelivered appointment. Confirm these terms and the refund processing timeframe.]
Private events and group bookings may have separate written terms. Any different terms must be disclosed and accepted before payment.